Read Chris every week in the African press.
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Category Archives: ICT
Culture becomes central
After decades of being a ‘nice to have’, the idea of a deliberately created corporate culture is finally moving closer to the top of Board agendas. Around the world, an ever-lengthening series of corporate scandals and audit and governance bloopers … Continue reading
Posted in Advertising, African Business, African ingenuity, Behaviour change, Brand Marketing, Brand Reputation, Branded behaviours, Chris Harrison Africa, Culture change, ICT, Internal brand, The Brand Inside
Tagged Bank, Board agendas, Corporate, Corporate culture, Culture, Customers, Institute of Business Ethics, Partners, Suppliers Stakeholders
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Retail success requires relationships
One of the greatest retail success stories in the world, that has prospered for over a century, is now facing down new retail giants. Very soon, online shopping portals Amazon, Alibaba and eBay will command 40% of global e-commerce. Like … Continue reading
Posted in Advertising, African Business, African marketing, Behaviour change, Brand Marketing, Brand Reputation, Chris Harrison Africa, Culture change, Direct marketing, ICT, Machine and human, The Brand Inside
Tagged Alibaba, Amazon, Asian, brand, COMMUNITY, Customer, Dar es Salaam, Digital, e-commerce, east africa, eBay, entrepreneurial, Human, Manufacturers, Market, Organisational, Retail, South African, Staff, Tech, World
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The human voice
There’s nothing quite like the human voice, is there? As our primary means of communication, nothing can engage us quite like it. It can enrapture or enrage; inspire or oppress. The composer Richard Strauss noted that the human voice is … Continue reading
Posted in Advertising, African Business, African marketing, Behaviour change, Brand Marketing, Brand Reputation, Chris Harrison Africa, Culture change, Direct marketing, ICT, Internal Communication, Machine and human, The Brand Inside
Tagged Africa, African politicians, Audience, Austin Texas, Chief Executives, Communication, Corporate, Empathy, Enrage, Enrapture, enterprise, Human, Inspire, Leaders, Oppress, Pan-African business, Ports, Railways
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The Three E’s
All businesses rely on a combination of three drivers of value creation, the ‘3Es’ of efficiency, effectiveness, and experience. Efficiency has been and remains a dominant driver of profitability since the industrial revolution, Taylorism, invention of the assembly line, and … Continue reading
Posted in Advertising, Behaviour change, Billboards, Brand Marketing, Brand Reputation, Branded behaviours, Chris Harrison Africa, Culture change, Global Brands, Human Relations, ICT, Internal brand, Machine and human, Market Research, Social marketing, The Brand Inside
Tagged Brand behaviour, Businesses, CEO's, competitor, Customer, Effectiveness, Efficiency, Experience, Gillette Fusion’s, Global world, Industrial revolution, Invention, iPhone, iTunes, Kaizen, Market appeal, Price, Reengineering, Taylorism, website
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Workplaces need better design
In the 1980’s the American management professor Edgar Schein developed an organisational model to make culture more visible within a company. He highlighted the importance of artefacts and symbols that colour the appearance of the organisation. Visible elements such as logos, … Continue reading
Posted in African Business, Behaviour change, Brand Reputation, Branded behaviours, Chris Harrison Africa, Culture change, ICT, Internal brand, Marketing Strategy, The Brand Inside
Tagged Africa, American, Architecture, Business, Company, Corporate clothing, Culture, Design, Employees, Ethnic art and crafts, Europeans, Interior designers, International, logos, management, Organisational, Processes, Structure, Technology company, Workplaces, World
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Social media for CEO’s
CEO’s are increasingly being drawn into social media conversations. Sometimes unwittingly, when their personal social media impacts their business reputation. More often deliberately, as part of personal brand building or corporate communication. Back in 2015 the CEO of US tech … Continue reading
Posted in Behaviour change, Brand Marketing, Brand Reputation, Branded behaviours, Chris Harrison Africa, Culture change, Digital space, Direct marketing, Facebook, Global Brands, ICT, Information Technology, Internal brand, Internal Communication, Machine and human, Social marketing, Social Media, The Brand Inside
Tagged brand, Business, CEO's, Communication, Corporate, East African, Facebook, Forbes Magazine, Instagram, Instagram image, LinkedIn, Pictures, Sir Richard Branson, social media, Tech company, Twitter, You Tube
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Meetings medicine
Researchers in the UK have recently put a figure to the time senior managers spend in meetings every year. 550 hours they reckon. That’s four working months. I’ve no reason to suppose the figure is any less in Africa. Indeed … Continue reading
Posted in Advertising, Behaviour change, Brand Marketing, Brand Reputation, Branded behaviours, Chris Harrison Africa, Culture change, Current affairs, Direct marketing, Empowerment, Global Brands, ICT, Internal brand, Local Brands, Machine and human, Market Research, Marketing Strategy, Social marketing, The Brand Inside
Tagged Africa, Anniversary, Copy Cat, Countries, Cultures, Departments, Empathy, Enterprises, IT business, Leader, Medicine, Meetings, Performance, Productivity, researchers, Satisfaction, Success, Swedish, UK
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Corruption culture
Whenever we read headlines like this in Africa, we are conditioned to anticipate another depressing account of local corruption. So let me break the mould by telling you straight off that today’s tale comes from the Nordics: from Norway to … Continue reading
Posted in Advertising, African Business, Behaviour change, Brand Marketing, Brand Reputation, Branded behaviours, Chris Harrison Africa, Culture change, Direct marketing, Global Brands, Human Relations, ICT, Information Technology, Internal brand, Machine and human, Social Media, The Brand Inside
Tagged Africa, Aftenposten Economy, Business, Business paper, CEO, Company, Competitors, Corruption, Country, Culture, east africa, Embezzlement, Employee behaviours, Enterprises, Leadership, Norway, Organisational structure, Oslo, The Brand Inside, Waste management industry
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Brand or culture, which comes first?
I’m working with a client on a project to rebuild the marketing capability inside his business. Recently he asked me a very pertinent question. “Which should come first, your culture or your brand? By “brand” he was correctly referring to creating branded … Continue reading
Posted in Advertising, Behaviour change, Brand Marketing, Brand Reputation, Branded behaviours, Chris Harrison Africa, Culture change, Direct marketing, Global Brands, ICT, Internal brand, Internal Communication, Local Brands, Machine and human, Market Research, Marketing Strategy, The Brand Inside
Tagged brand, Business, CEO's, Companies, Culture, Customer, Customers, Economy, Enterprises, Experiences, ICT, Logistics, Marketing, Services, target audience, technology, Wi-Fi
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Employer Branding
Last week we began a conversation about Employer Branding. Employer Branding is the current HR buzzword for being able to describe why you work for a particular organisation. We defined it as the summation of the value your business offers … Continue reading
Posted in Advertising, Behaviour change, Brand Marketing, Brand Reputation, Branded behaviours, Chris Harrison Africa, Culture change, Direct marketing, Human Relations, ICT, Information Technology, Machine and human, Social marketing, The Brand Inside
Tagged Apple, Commercial, Committee, Communication, Departments, Employer Branding, Enterprise leaders, HR, Marketing, Organisation
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