Read Chris every week in the African press.
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Category Archives: Empowerment
Controlled growth
When you start a Company, you begin with a small group of colleagues. Initially hired for the technical abilities the business needs. But soon, through departures and hirings, you find yourself surrounded by a group of like-minded people. The non-aligned … Continue reading
Millennial Matters
Goodness, there’s a lot of talk about the Millennial generation (18-35’s) in the workplace. And arguably too much credence being given to management needing to change its style in response. I’m giving the matter some thought over the next few … Continue reading
Posted in Behaviour change, Brand Marketing, Brand Reputation, Branded behaviours, Chris Harrison Africa, Culture change, Direct marketing, Empowerment, Local Brands, Machine and human, The Brand Inside
Tagged American, Behaviour, Blue collar jobs, brands, consumers, Diphtheria., Employer, England, GE, Global economic, IBM, Industries, KFC, Leadership, management, marketers, Millennial generation, Organisations, psychology, Smallpox, Social Anthropology, social media, South Dakota, Travel
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Bridging another divide
Econsultancy’s latest report ‘The future of HR in the digital age’, finds that HR teams in many global organisations are repositioning themselves to be more customer centric. Making sure the actions they take in hiring, retaining and developing human capital are aligned … Continue reading
Posted in African Business, African Leadership, African marketing, Behaviour change, Brand Marketing, Brand Reputation, Branded behaviours, Chris Harrison Africa, Culture change, Empowerment, Global Brands, Growth, Human Relations, Internal brand, Kenyan Market, Local Brands, Machine and human, The Brand Inside
Tagged administrative, brand, Bridging, Commercial, Company culture, Customer, Customer services representative, east africa, Econsultancy, Employees, global, HR, marketers, Marketing Week Magazine, Organisations
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Let it go
As you know I am in the business of adjusting company cultures. Sometime this means intervening to rebuild an established culture that is broken. But I’m pleased to say that a characteristic of our region is that we have developed … Continue reading
Posted in Advertising, African Business, Behaviour change, Brand Marketing, Brand Reputation, Branded behaviours, Chris Harrison Africa, Culture change, Direct marketing, Empowerment, Global Brands, Global Statistics, Internal brand, Internal Communication, Kenya Government, Kenyan Market, Local Brands, Machine and human, Market Research, The Brand Inside
Tagged Brand equity, Business, CEO's, Company cultures, Customer need, Decade, Employees, Founders, Institutional behaviours, Product, Region, Service
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Meetings medicine
Researchers in the UK have recently put a figure to the time senior managers spend in meetings every year. 550 hours they reckon. That’s four working months. I’ve no reason to suppose the figure is any less in Africa. Indeed … Continue reading
Posted in Advertising, Behaviour change, Brand Marketing, Brand Reputation, Branded behaviours, Chris Harrison Africa, Culture change, Current affairs, Direct marketing, Empowerment, Global Brands, ICT, Internal brand, Local Brands, Machine and human, Market Research, Marketing Strategy, Social marketing, The Brand Inside
Tagged Africa, Anniversary, Copy Cat, Countries, Cultures, Departments, Empathy, Enterprises, IT business, Leader, Medicine, Meetings, Performance, Productivity, researchers, Satisfaction, Success, Swedish, UK
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Workplace breakdown
I’ve just returned from a brief business trip in UK where yet another global brand is under fire for its treatment of employees. The BBC have reported a story that comes from the US, but UK media have picked it … Continue reading
Posted in Behaviour change, Brand Marketing, Brand Reputation, Branded behaviours, Chris Harrison Africa, Culture change, Direct marketing, Education, Empowerment, Global Brands, Global Statistics, Human Relations, Internal brand, Machine and human, Social Media, The Brand Inside
Tagged Agency, Amazon, BBC, brand promise, Business, Businesses, Company, Employees, Global Brand, Human being’s, Industries, Machines, management, media, Online, Organisational culture, retailer, technology, UK, US, Workplace, World
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Brand Obama
How is the health of this visiting Presidential brand? All eyes in East Africa are upon Kenya this week, as the most powerful man on the planet comes to call. There’s something for everyone. Car buffs are ogling pics of … Continue reading
Posted in African Business, African entertainment, African ingenuity, African Leadership, African politics, African travels, Behaviour change, Billboards, Brand Marketing, Brand Reputation, Branded behaviours, Chris Harrison Africa, Culture change, Direct marketing, Empowerment, Global Brands, Internal brand, Local Brands, Machine and human, Market Research, Marketing Strategy, The Brand Inside
Tagged America, Apaches, CNN, east africa, Geo-stationery orbits, Globe masters, Health, Iran, JKIA, Kenya, marketers, Military aviation, Nairobi, Ospreys, Planet, Presidential brand, Presidential Hummers, Republicans, Spy satellites, White House
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The cost of Marketing
More knowledge needed It is often said of Accountants – unfairly in my view – that they know the cost of everything and the value of nothing. I wonder if the same might more properly be said of Marketing decision … Continue reading
Posted in Advertising, African Business, African marketing, Brand Marketing, Chris Harrison Africa, Direct marketing, Empowerment, Machine and human, Market Research, Marketing Strategy, The Brand Inside
Tagged accountants, brand, Business, CEO, Corporate, east africa, finance, management, Marketing, Profession, Radio air time, Sales, Technician, TV, Value
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Jurassic Park
Kenya Media scene in darkness Half of Kenya’s TV stations have deliberately switched themselves off for an unspecified period. So now wouldn’t be a bad time to catch up with some reading. I myself dusted off an old copy of … Continue reading
Posted in Advertising, Africa statistics, African Business, African entertainment, African Leadership, African marketing, Behaviour change, Brand Marketing, Brand Reputation, Branded behaviours, Chris Harrison Africa, Crisis Management, Culture change, Current affairs, Digital space, Empowerment, Government, Kenya Government, Machine and human, Social marketing, Social Media, The Brand Inside
Tagged Advertisers, African, Brand behaviour, Chinese, Companies, Customers, Digital, Government, Kenya, Marketing, media, Nairobi, Sales department, Stations, TV
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The Changing South African Consumer
The shifts in economics, migration and globalisation have resulted in a new kind of South African consumer. Like the rest of the world, the average South African consumer has become better informed, better connected and more empowered through digital and … Continue reading
Posted in Africa statistics, Behaviour change, Brand Marketing, Brand Reputation, Chris Harrison Africa, Direct marketing, Empowerment, Global Statistics, Machine and human, Market Research, The Brand Inside
Tagged Consumer, digital and social channels, economics, Globalisation, Marketing, South African
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