Category Archives: Machine and human

Virtual meetings

While the current crisis restricts our movements, we can learn new business behaviours to help us now and in the future. First on my list is mastery of the video call: something many of us do poorly. Remember video calls … Continue reading

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Time to be kind

So, we are in the midst of a global pandemic. A health crisis that needs to be understood and requires new and disciplined behaviours from all. An economic crisis on an unprecedented scale. Most of all, a threat to the … Continue reading

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Tech transformation

Every month, when I meet our Amalgam Leadership Class, the hottest curriculum area is Digital Transformation. We learn how to revolutionise supply chain, reduce leakage and suck data from customer interactions. But the biggest lesson is that success in digital … Continue reading

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Succession

“Succession” is the name of a superbly dark TV series on HBO, that caricatures a powerful business family’s failure to empower to the next generation. Here in Africa we know all about that. The most prolonged and troublesome successions occur … Continue reading

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Employee Engagement

Employee engagement’s not something we thought much about a decade ago. Employee satisfaction was the focus then, and HR departments were tasked with measuring it. And then dealing with the aftermath! How times have changed. Blame it on the Millennial … Continue reading

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Experience not Service

Customer experience has become the new marketing. It influences brand perceptions and impacts business performance just as strongly as traditional Marketing once did. As my Chairman, Professor Nader Tavassoli  www.nadertavassoli.com reminds us: “Brands are promised by advertising but delivered by … Continue reading

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Adaptive cultures

According to Robert E. Quinn and Kim S. Cameron at the University of Michigan at Ann Arbor, there are four types of organisational culture: Clan, Adhocracy, Market, and Hierarchy. Last week we looked at the prevalence of Market and Hierarchy … Continue reading

Posted in African Business, African marketing, Behaviour change, Brand Marketing, Brand Reputation, Branded behaviours, Chris Harrison Africa, Culture change, Machine and human, Market Research, Marketing Strategy, The Brand Inside | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

Controlled growth

When you start a Company, you begin with a small group of colleagues. Initially hired for the technical abilities the business needs. But soon, through departures and hirings, you find yourself surrounded by a group of like-minded people. The non-aligned … Continue reading

Posted in African marketing, Behaviour change, Brand Marketing, Brand Reputation, Branded behaviours, Chris Harrison Africa, Culture change, Direct marketing, Empowerment, Internal brand, Machine and human, Talent Development, The Brand Inside, Workshops | Leave a comment

Talk straight

So much business communication is on email these days.  And so disruptive is that medium that I spend much of my time inside organisations encouraging face to face conversation. Face to face is how we were meant to communicate. According … Continue reading

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Be the best

I’m often amazed when very established businesses cannot say what they are good at. It’s symptomatic of worrying indecision. Any business that survives the test of time will develop a range of capabilities. With luck it might even develop a … Continue reading

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