Author Archives: Chris Harrison

Virtual meetings

While the current crisis restricts our movements, we can learn new business behaviours to help us now and in the future. First on my list is mastery of the video call: something many of us do poorly. Remember video calls … Continue reading

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Time to be kind

So, we are in the midst of a global pandemic. A health crisis that needs to be understood and requires new and disciplined behaviours from all. An economic crisis on an unprecedented scale. Most of all, a threat to the … Continue reading

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Tech transformation

Every month, when I meet our Amalgam Leadership Class, the hottest curriculum area is Digital Transformation. We learn how to revolutionise supply chain, reduce leakage and suck data from customer interactions. But the biggest lesson is that success in digital … Continue reading

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Rethinking workspace

Diligent Executives in Africa take an interest in the kind of workspaces they provide for employees. They wrangle about the pros and cons of open-plan offices. They challenge IT to make virtual meetings easier. They engage employee committees on areas … Continue reading

Posted in Advertising, African Business, Behaviour change, Brand Marketing, Brand Reputation, Branded behaviours, Chris Harrison Africa, Culture change, Internal Communication, The Brand Inside | Leave a comment

Succession

“Succession” is the name of a superbly dark TV series on HBO, that caricatures a powerful business family’s failure to empower to the next generation. Here in Africa we know all about that. The most prolonged and troublesome successions occur … Continue reading

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Employee Engagement

Employee engagement’s not something we thought much about a decade ago. Employee satisfaction was the focus then, and HR departments were tasked with measuring it. And then dealing with the aftermath! How times have changed. Blame it on the Millennial … Continue reading

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Long Or Short Termism?

Flying to Dar this week, I overheard two Kenyan executives discussing the challenges they were facing. It was a familiar story – the last trading year (however strong) lay firmly in the past. The pressure was on to win in … Continue reading

Posted in African ingenuity, Behaviour change, Brand Marketing, Brand Reputation, Branded behaviours, Chris Harrison Africa, Culture change, Internal Communication, The Brand Inside | Tagged , , , , , , , | Leave a comment

When the whistle blows

Those working in highly regulated sectors are already aware of the risk of litigation if an employee blows the whistle. However, international statistics show that most whistleblowers choose to report misconduct internally before approaching a regulator. So, senior managers’ decisions … Continue reading

Posted in Behaviour change, Brand Marketing, Brand Reputation, Branded behaviours, Internal brand, The Brand Inside | Tagged , , , , , , | Leave a comment

Onboarding challenges

The activity we used to call induction is now widely referred to as onboarding. It remains  a crucial part of the hiring process, challenging our HR professionals to integrate new employees into the business as quickly as possible. At The … Continue reading

Posted in African Business, Behaviour change, Brand Marketing, Brand Reputation, Branded behaviours, Chris Harrison Africa, Culture change, Internal brand, Internal Communication, Talent Development, The Brand Inside | Tagged , , , , , , , , , , , , , | Leave a comment

Change of purpose

Someone recently amused me with a story about a new CEO  taking post. She began with a short handover meeting with her predecessor. Short because all her predecessor did was to give her three sealed envelopes. “Take these” he said, … Continue reading

Posted in African Business, African Leadership, African marketing, Behaviour change, Brand Marketing, Brand Reputation, Branded behaviours, Chris Harrison Africa, Corporate Social Responsibility, Crisis Management, Culture change, Direct marketing, Human Relations, Internal brand, Market Research, Social Media, The Brand Inside | Tagged , , , , , | Leave a comment