Working in organisational transformation certainly produces some home truths. The latest for me has been realising how deeply bureacracy resonates with human beings. I mean as a default behaviour, especially in times of stress.
In employees, stress is routinely caused by not liking your job; not having a purpose; not being properly trained, or emotionally or intellectually equipped for the job. Stress generates resentment, which is vented on colleagues and customers, thwarting brand delivery.
Change programmes also brings stress. Change makes the bravest manager and the most insouciant Millennial pause for thought. You can make the change progamme safe. You can get the CEO to champion it. You can ask the marketing team to communicate it. You can whip the workforce into a revolutionary frenzy on a teambuilding weekend. But, come the moment to create change, individuals still tend to hold back. Sometimes it’s like watching animals in a zoo ,where the cage doors have been opened … but not even the Tiger is venturing out. Continue reading